About the Program

In the 1980s, one study found that approximately 80% of adults self‐identified as “shy,” but by 2000, the study indicated that 93% of people stated so. Heightened dependence on technological communication makes it even easier to avoid direct communication with others. Why do some people slave away at their desks, while others advance their careers through lunches and “water‐cooler talks?” The answer: “It’s more than what you know, it’s who you know.” With the flood of information and online social networking, these words of wisdom apply more today than ever before. In order to effectively advance, manage and lead, you’ll need adept communication skills to influence others and advance mutual goals. This course trains you to leverage these verbal and non‐verbal skills to meet others effectively, network internally and build strategic relationships. You’ll learn how to boost your career and organization as you help others with theirs. This course teaches you to:

• Design an “Impressive First Impression”
• Navigate organizational waters with political savvy and build strong relationships
• Read” others better and gain more overall influence from managing teams to “managing up” with your executives