About the Program
As a leader, you have already developed at least a threshold level of competence in finance and accounting, marketing, and operations. You have learned management techniques that focus on increasing and maintaining profit. The most critical learning opportunity for you and your company is for you to understand human behavior and the key skills involved in coaching people, to invite the best performance and best results possible.
The key to successful coaching is understanding human behavior: why do we behave as we do in certain circumstances? When you understand and work effectively with others to help them modify their behavior for better results, your team and your organization experience greater success - performance improves. This program introduces key success elements of being an effective coach, and therefore a driver of high performance.
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Participants in the class will:
- Learn a framework for coaching that helps you earn the right to coach others.
- Understand where, when and why “bossing” stops and coaching begins for the best performance results.
- Learn some natural inclinations of human behavior in work settings, such as blaming, protecting territory, and oversimplifying complexities, that impact the way we do work, interact with each other and get results.
- Recognize when someone’s behavior is preventing them from being their best in certain situations.
- Learn skills and develop strategies for helping people improve their performance based upon years of replicable research about human behavior.
Upon completion, participants will be able to:
- Understand your own behaviors resulting from unconscious reactions to others.
- Learn about common behaviors in business and why they are triggered.
- Experience the impact of specific behaviors in business that trigger common reactions.
- Learn to observe and differentiate critical performance behaviors as a basis for effective coaching.
- Develop and practice new strategies for coaching others based upon your own learning.
- Leave with new ideas that you are confident you can put into action for coaching others to sustainable success.
Richard S. Trafton has a Ph.D. in Psychology from Southern Illinois University and over 30 years applying the best principles of psychology to the workplace. Rich has held research and faculty positions in psychometrics and human behavior at California State University San Bernardino and Southern Illinois University School of Business. He has also worked in both line and staff positions in the corporate world (such as Johnson O’Connor Research Foundation, Continental Illinois Bank, and Citicorp).
S. Diane Marentette has over 35 years of experience working in industry and has a bachelor’s degree in Business from the University of Texas at El Paso.
After 11 years in the human resources department at El Paso Natural Gas, one of the largest natural gas transmission companies in the nation, Diane entered the consulting world and has over 25 years of experience consulting to various industries, including energy, manufacturing, high technology, construction, and others.
Diane was a Regional Vice President with a large global consulting firm where she opened a key strategic office and integrated the efforts of the 13 western-most states in serving clients effectively.
Currently, Rich and Diane are the co-founders of The New Brain for Business Institute, where they work with organizations to increase business results via human behavior. In 2010, they published their book, A New Brain for Business: Leadership Practices that Unleash the Very Best from Your People and Your Business.
To learn more, visit http://www.newbrainforbusiness.com/.